ChartMind AI Privacy Policy

1. Introduction

ChartMind AI provides AI-assisted technical analysis and related account and support features. This policy applies to the ChartMind AI application identified by Android package ID com.daulatpuria.chartmind_ai and this website.

2. Information you provide

We process information you submit to create an account, request an analysis, contact support or request account deletion. You should not include passwords, API keys, trading credentials or unnecessary personal information in chart images or support messages.

3. Account information

Account records include your display name, email address, password hash, email-verification status, account status and account timestamps. Passwords are protected using a one-way Argon2id hash; we do not store the plaintext password.

4. Chart images

When you upload a chart screenshot, the image is validated and stored in protected server storage associated with your user ID. We also record its storage path, media type and file size. The image is read for analysis and sent to our AI processing provider as described below.

5. Analysis information

We store the inputs and results needed to provide analysis history. Depending on the analysis, this can include market, symbol, timeframe, trading style, risk level, status, market bias, trend and structure, confidence and setup scores, entry and invalidation information, stop-loss and target levels, support and resistance, detected patterns, scenarios, explanations, risks, image-quality information, provider details and the AI response.

6. Live market requests

For live crypto analysis, we process your chosen symbol and timeframe and obtain current market candle data from Binance. We may store the market-data and indicator snapshots used in an analysis, along with provider, exchange and timestamp information. Chart screenshot analysis can be used for other markets, but the current public release is presented as supporting live crypto market analysis only.

7. Usage information

We keep dated usage-event records linked to your user ID and analysis ID to operate daily limits, protect the service and understand feature use. Daily analysis limits may apply depending on the current ChartMind plan.

8. Support communications

If you use in-app support, we process ticket subject, category, priority, status, timestamps, messages and any attachments you choose to provide. We also store identifiers that connect your ChartMind account and tickets with the corresponding Chatwoot contact and conversation. The public deletion form stores your account email, optional reason, submission time, request ID and a one-way hash of network information used for abuse prevention.

9. Technical and security information

When authentication tokens are issued, the service stores a hashed refresh-token record, expiration and use information, IP address and a shortened device/user-agent description. Server logs can include request time, requested path, response status, IP address, user agent and operational error information. Sensitive authorization values, cookies, passwords and refresh tokens are configured to be redacted from application logs.

10. How information is used

• Create, authenticate and protect accounts.
• Provide screenshot and live-market analyses and retain analysis history.
• Apply usage limits, prevent abuse and diagnose service problems.
• Provide support tickets, live support and account-deletion handling.
• Maintain, secure and improve the reliability of ChartMind AI.
• Meet legal obligations and enforce applicable terms.

11. AI processing

Chart images, analysis settings and relevant market-analysis information are sent to OpenAI through its API so that an AI model can generate structured technical observations. Do not upload material you do not have permission to process. We do not make claims here about provider training practices; OpenAI handles information under its applicable business terms and privacy documentation.

12. Third-party service providers

OpenAI

Processes chart images, prompts and market context to generate AI-assisted analysis.

Binance

Provides public crypto symbol and market-candle information used in live crypto analysis.

Chatwoot

Powers in-app support contacts, conversations, messages and attachments through the ChartMind support service at https://support.daulatpuria.org.

These providers may process data in other countries and apply their own terms and privacy practices. Upstox-related code exists in the backend, but it is not presented here as a current public-release provider because non-crypto live markets are not advertised for this release.

13. Data retention

Account, analysis, usage and support records are kept while needed to provide the service and maintain your account. Authentication tokens expire or may be revoked. After a verified deletion request, associated database records are designed to be removed together where deletion is performed; stored chart files and third-party support records require operational deletion steps. Limited information may be retained temporarily where reasonably necessary for security, fraud prevention, dispute resolution, backups or legal obligations. The owner must confirm and publish specific retention periods.

14. Data security

We use HTTPS in transit, one-way password hashing, protected file permissions, authenticated API access, rate limiting and log redaction. No internet service is completely secure, and these controls cannot eliminate every risk.

15. Account deletion

You can submit a request without signing in on the Delete Your ChartMind AI Account page. We may contact you at the account email to verify ownership. The production app/backend inspected for this policy did not expose an automated account-deletion endpoint, so deletion requests require support review.

16. Your rights

Depending on where you live, you may have rights to request access, correction, deletion, restriction, objection or a portable copy of personal information. Use the support portal or deletion page to make a request. We may need to verify your identity before acting.

17. Children's privacy

ChartMind AI is not directed to children under 13, or a higher minimum age where local law requires it. We do not knowingly solicit children's personal information. Contact support if you believe a child has provided information.

18. International processing

Our infrastructure and service providers may process information outside your country. Applicable safeguards and legal requirements may vary by location.

19. Changes to this policy

We may update this policy as features, providers or legal requirements change. The date above will show when the latest version took effect. Material changes may also be communicated in the app where appropriate.

20. Contact information

For privacy questions, use the ChartMind Support Portal. No legal entity or postal privacy address has been supplied; the owner should provide any contact details required by applicable law.